Frequently Asked Technology Questions

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• Frequently Asked Questions
• Technology Escalation Procedure
• Using MS Teams
• Using WebEx
• Using Zoom
• Technology Request Form   

Return to Rutgers Tech Checklist

As we prepare to return to campus, OIT is pleased to share a new resource they developed – a Return to Rutgers tech checklist – to help faculty and staff transition from remote work to in-person operations.

The checklist includes information about returning equipment, connecting to the network, and getting tech help and is available as a webpage and a printable PDF.

Frequently Asked Questions

GSAPP- Office of Information Technology 

Technology Escalation Procedure

In order to maximize the effectiveness of remote learning, we have developed the following operating procedure for IT issues for our staff, students and faculty to work effectively. Designated staff have assigned responsibilities and will provide guidance and direct assistance to meet all of our IT needs during this period of interruption to normal operations.

Level 1 (Non-Urgent): Email GSAPP_IT@Gsapp.rutgers.edu

Level  2 (Urgent): Contact Lucas ld629@gsapp.rutgers.edu (848-445-3981) Room A335

Level 3 (Escalation): Contact Nirmal sadarani@gsapp.rutgers.edu (848-445-3911) Room A211

Follow Up Procedures/Response Time

Level 1 – Please expect a response within one business day.

Level 2 – You will receive an acknowledgment receipt within one hour with next steps.

Level 3 –  An immediate response will be provided for issues that greatly affect school operations.

Please send original request to GSAPP IT 

USING MS TEAMS

  Install Microsoft Teams App

  Schedule a Microsoft Teams Meeting 

  Running a Microsoft Teams Meeting

  GSAPP Microsoft Teams tutorial video

USING WEBEX

  Activate Webex Account

  Using Webex Desktop Application

  Schedule a Webex Meeting

  Run a Webex Meeting through a Browser

  Schedule a Webex Training Session

  Run a Webex Training Session  

  GSAPP Webex Training tutorial video

  GSAPP Webex Meetings tutorial video

USING ZOOM

  How to Use Zoom

  How to start and run a Zoom meeting

  RU Zoom sign up with an existing account

  Schedule a Zoom Meeting

  Configure Zoom Meetings for HIPAA Compliance 

  Zoom desktop sign in procedure

  Zoom steps for External Users

  Zoom Breakout Sessions

  Running a Zoom meeting

  GSAPP Zoom tutorial video

Nelson D-Wing - New Telepresence Equipment

  D340A_HDMI 

  D340A_Wireless

  D340_Right_HDMI

  D340_Right_Wireless

  D340_Center_HDMI

  D340_Center_Wireless

  D340_Left_HDMI

  D340_Left_Wireless

 CISCO SYSTEMS - VOICEMAIL

  Call forwarding instructions (Cisco IP Phones)  

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