- Frequently Asked Questions
- Technology Escalation Procedure
- Using MS Teams
- Using WebEx
- Using Zoom
- Technology Request Form
Return to Rutgers Tech Checklist
Frequently Asked Questions
Technology Escalation Procedure
In order to maximize the effectiveness of remote learning, we have developed the following operating procedure for IT issues for our staff, students and faculty to work effectively. Designated staff have assigned responsibilities and will provide guidance and direct assistance to meet all of our IT needs during this period of interruption to normal operations.
Level 1 (Non-Urgent): Email GSAPP_IT@Gsapp.rutgers.edu
Level 2 (Urgent): Contact Lucas firstname.lastname@example.org (848-445-3981) Room A335
Level 3 (Escalation): Contact Nirmal email@example.com (848-445-3911) Room A211
Follow Up Procedures/Response Time
Level 1 – Please expect a response within one business day.
Level 2 – You will receive an acknowledgment receipt within one hour with next steps.
Level 3 – An immediate response will be provided for issues that greatly affect school operations.