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Frequently Asked Questions
GSAPP- Office of Information Technology
Technology Escalation Procedure
In order to maximize the effectiveness of remote learning, we have developed the following operating procedure for IT issues for our staff, students and faculty to work effectively. Designated staff have assigned responsibilities and will provide guidance and direct assistance to meet all of our IT needs during this period of interruption to normal operations.
Level 1 (Non-Urgent): Email GSAPP_IT@Gsapp.rutgers.edu
Level 2 (Urgent): Contact Lucas ld629@gsapp.rutgers.edu (848-445-3981) Room A335
Level 3 (Escalation): Contact Nirmal sadarani@gsapp.rutgers.edu (848-445-3911) Room A211
Follow Up Procedures/Response Time
Level 1 – Please expect a response within one business day.
Level 2 – You will receive an acknowledgment receipt within one hour with next steps.
Level 3 – An immediate response will be provided for issues that greatly effect school operations.
Please send original request to GSAPP IT
USING MS TEAMS
Schedule a Microsoft Teams Meeting
Running a Microsoft Teams Meeting
GSAPP Microsoft Teams tutorial video
USING WEBEX
Using Webex Desktop Application
Run a Webex Meeting through a Browser
Schedule a Webex Training Session
GSAPP Webex Training tutorial video
GSAPP Webex Meetings tutorial video
USING ZOOM
How to start and run a Zoom meeting
RU Zoom sign up with an existing account
Configure Zoom Meetings for HIPAA Compliance
Zoom desktop sign in procedure
Nelson D-Wing - New Telepresence Equipment
CISCO SYSTEMS - VOICEMAIL
Call forwarding instructions (Cisco IP Phones)
This page was last updated on 03/24/2020.