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Frequently Asked Questions

GSAPP- Office of Information Technology 

Technology Escalation Procedure

In order to maximize the effectiveness of remote learning, we have developed the following operating procedure for IT issues for our staff, students and faculty to work effectively. Designated staff have assigned responsibilities and will provide guidance and direct assistance to meet all of our IT needs during this period of interruption to normal operations.

Level 1 (Non-Urgent): Email GSAPP_IT@Gsapp.rutgers.edu

Level  2 (Urgent): Contact Lucas ld629@gsapp.rutgers.edu (848-445-3981) Room A335

Level 3 (Escalation): Contact Nirmal sadarani@gsapp.rutgers.edu (848-445-3911) Room A211

Follow Up Procedures/Response Time

Level 1 – Please expect a response within one business day.

Level 2 – You will receive an acknowledgment receipt within one hour with next steps.

Level 3 –  An immediate response will be provided for issues that greatly effect school operations.

Please send original request to GSAPP IT 

USING MS TEAMS

  Install Microsoft Teams App

  Schedule a Microsoft Teams Meeting 

  Running a Microsoft Teams Meeting

  GSAPP Microsoft Teams tutorial video

USING WEBEX

  Activate Webex Account

  Using Webex Desktop Application

  Schedule a Webex Meeting

  Run a Webex Meeting through a Browser

  Schedule a Webex Training Session

  Run a Webex Training Session  

  GSAPP Webex Training tutorial video

  GSAPP Webex Meetings tutorial video

USING ZOOM

  How to Use Zoom

  Configure Zoom Meetings for HIPAA Compliance 

  Zoom steps for External Users

  Running a Zoom Meeting

  GSAPP Zoom tutorial video

CISCO SYSTEMS - VOICEMAIL

  Call forwarding instructions (Cisco IP Phones)  


 

This page was last updated on 03/24/2020.

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